Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account information (name, email, company name)
• Job data (homeowner names, addresses, equipment details)
• Documents uploaded (invoices, equipment photos)
• Payment information (processed securely via Stripe)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process rebate claim documentation
• Send transactional emails and updates
• Process payments and prevent fraud
• Respond to your comments and questions

3. Data Storage and Security

We use industry-standard security measures to protect your data. All documents are stored encrypted on secure cloud infrastructure (Cloudflare R2). Database information is stored in secure, SOC 2 compliant data centers. We never sell your data to third parties.

4. Data Retention

We retain your data for as long as your account is active. Job data and documents are retained for 7 years for audit and compliance purposes. You may request deletion of your account and associated data at any time.

5. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt out of marketing communications

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at: privacy@claimshif.pro